Please check if the charger works properly.

Please change another adaptor and cable to charge for half an hour to test.

Make Sure Your Bluetooth is on:

1、    There may be a problem with the permissions on your phone. Go to settings > apps > Watch APP > open permissions. The exact path may vary depending on the mobile device type

2、  Also, Android 6.0.1 and above requires GPS access to your phone. Because each device is different, look in settings > location path. (since Android 6.0, Google has changed the permissions, Bluetooth and location are related, so you have to turn on location permissions to search for Bluetooth devices. Rest assured, the watch APP won’t track your location unless you use GPS to record your exercise or activity.)

3、  Another possibility is that it’s tied to another phone.

Make sure your phone is Bluetooth enabled, and make sure your wristband is on and your phone is within 0.5 meters of each other, and your Bluetooth range is between 5 and 10 meters after pairing.

1.  Make sure your Bluetooth is turned on. If the Bluetooth is off, please turn on the Bluetooth switch and make sure the device is within 50 cm of the phone when pairing

2.  Connect your watch and phone through an APP, not through a Bluetooth search on your phone

3.  Please make sure the APP is running in the background, in settings > protected background apps, we recommend that you add the APP to the protected background apps;

4.  If you still can’t connect via Bluetooth or lose your connection, turn off and clear the APP from your phone’s background and open it again, or restart your phone and try connecting again.

1.  Please make sure that the APP is running in the background. It is possible that the APP has been cleaned up by the cleanup software in the background. It is recommended that you add the APP to a protected background application. Can be found in:Set the battery to Foshan -- turn on the watch APP;

2.  Set It to Foshan power management, enabling high performance mode

3. Set It to Foshan -- APP -- access management -- add APP to allow background running;

4. Place your phone on a whitelist (trust list) when you have a security management or acceleration APP on your phone, that is, lock the APP. The exact path will vary depending on the type of mobile device, so check with your phone manufacturer or look it up online

1. Open the APP and make sure that the APP switch that needs to be alerted has been turned on

2. Check if the device do not disturb mode is on (some device models have do not disturb mode) ;

3, need to open the phone status bar notification function, ensure that the phone notification bar has application messages pop-up;

4. Add the APP to the auto boot and background lock to ensure that the device and the phone remain connected and the background process can not be closed (some phones are called add memory clean list) ;

5. Find APP notification permissions in your phone’s settings and open them

6. Reboot your phone, open the APP, and see if your device has been alerted

Most Android phones currently run on a system that is customized to the Android operating system, which may prevent third party apps from reading notifications, causes the App to be unable to retrieve the notification content and thus unable to synchronize the notification to the device.

Turn off the notification access and then turn it back on. If not, restart your phone.

This also requires setting up on wechat -- I’m going to Foshan -- new notification notification notification message details switch is on. In addition, computers and mobile devices can not be used online at the same time clean up the Mobile Notification Center, the cumulative history of too many notifications will not be received.

Blood pressure and heart rate are all floating, even if same sphygmomanometer, measure same person, successive two times also have difference. Measurements and external factors such as stress, excitement, and stress all affect blood pressure. Generally speaking, electronic devices are through sensors to monitor human activities, electronic devices in the monitoring process there is a certain error is a normal phenomenon. Please consumers to treat the data objectively, in the selection of reference when the use of relatively professional equipment to reference.

Aside from algorithms, there are two main reasons.

1. The sensor inside the watch is more professional. Motion coprocessors are the main components used in mobile phones.

2. We usually keep our cell phones in our pockets, watches on our wrists, and carry them around with us. We do housework or other sports. When our watches are at work, our cell phones may be put away. If you’re just running or walking, and nothing else, there’s a margin for error between the two over time.

The main reason is that watches and phones have different pedometry algorithms. The two are relatively independent. The watch is detected by a built-in three-axis sensor, while the phone detects motion by acceleration and a gyroscope. In addition, the watch steps less than the phone, this error is normal, the watch will filter out the discontinuous vibration, the watch has some requirements for walking movements, not all abnormal walking can be counted as walking steps, part of the error should be normal. Eating, brushing teeth and so on can lead to incorrect counting of steps. For example, if a cart goes to the supermarket, or a stroller is pushed, the hand movement data collected through a watch may not be able to accurately judge the user’s movement state, there’s a lack of steps.

Watches should be worn close to the wrist, not on the side or outside the clothes, which can cause sleep monitoring errors. In addition, because watches rely on sensors to detect movement, if a person wakes up and is still lying in bed, there is no significant movement, is also included in the sleep time.

Simply connect to the APP, and you can sync it without having to set it up manually.

1.  The water-proof grade of the equipment is tested out of the factory and shows water-proof performance in a specific environment;

2. The waterproof function of the equipment is not permanently effective and may be weakened over time;

3. Support in hand washing, rain, shallow water area when the use of water, but not support hot shower, diving, diving, surfing and other scenes;

 4. The equipment damage caused by the liquid is not covered by the free warranty.

Caution: the following conditions may affect the waterproof performance of equipment, use should pay attention to:

• The Equipment Falls, bumps or is otherwise hit;

• Equipment contact with soap, Body Wash, detergent, perfume, emulsion, oil, etc. ;

• Take a hot bath, sauna or other hot and humid places.

Keep the watch App running in the background, the device switches to find the phone interface, click “Anti-drop”, the phone responds, and keep the phone in ring mode.

The lifting of the wrist light screen is based on the principle of the level instrument. The mirror of the watch must be at the same level as the ground when the watch is illuminated. The mirror must be at the same level as the ground each time the watch is turned.

To optimize the product experience, the device will be updated with firmware from time to time. Users can view the current device firmware in the “Firmware version”of the APP. If there is a new version of the firmware, you can click to upgrade. Please do not exit the upgrade page during the upgrade process. If the upgrade fails, ; reconnect through the APP to the watch, go to the firmware update page of the APP, and re-upgrade.

Connect the watch, go to the APP’s settings screen, find your profile, and switch from metric to inch.

1. Please connect the watch as close to the phone as possible, if there are many times can not connect, please switch the phone Bluetooth or try to restart the phone;

2. Make sure your watch is connected to an APP

3. If the iOS device has been bound before, the historical device needs to be unbound and re-bound, and the device Bluetooth module ignored, can be connected;

4. Android 6.0.1 and above requires GPS access to your phone.

Hello, this situation may be the phone system to intercept or clean up the software can not allow the normal, please according to different phone brand settings.

Android phone white list, enable auto boot management:

Oppo settings:

1. Open OPPO phone butler-> click permissions privacy-> click application permissions management-> click APP-> Open the APP I trust

2. Open APP-> tap the bottom left touch button on the phone-> tap the lock on the top left of the APP

3. Enable auto startup management-> Click on the phone butler-> Click on auto startup management-> Open the APP

Vivo mobile phone setup:

Open I Butler-> click settings at the top right-> click accelerated whitelist-> Open APP

2. Open I Butler-> click software management-> Click auto startup management-> Open APP

Meizu mobile settings:

1. Open security center-> click advanced-> click permissions management-> click all apps-> Click APP-> Open Trust this APP-> Open allow auto-startup-> Open display notification

2. Open the phone butler-> click permissions management-> Click autostart management-> Open the APP

3. Open the phone butler-> click on the phone accelerator-> click on the settings in the top right corner of the screen-> Click on the phone accelerator whitelist-> click on add whitelist

Letv mobile settings:

1. Open APP-> hit the phone task button-> drop down APP-> Lock APP

2. Open the phone butler-> Click on security privacy-> click on autostart management-> Open the APP

3. Open the phone butler-> Click on security privacy-> Click on APP permissions management-> Click on phone, address book, SMS-> Open the APP

Huawei mobile settings:

1. Go to settings on your phone -- > go to protected background apps -- > open apps or phone butler -- > go to accelerated optimizations -- > go to protected apps -- > open apps

2. Open the phone settings-> Boot auto-start-> Open the APP

One plus phone settings:

1. Open your phone’s system settings-> click apps and permissions-> click autostart-> open apps

2. Open the system settings for your hand soap-> click apps and permissions-> apps hibernation (if the apps hibernation switch is on, click apps hibernation management)-> apps

Samsung phone settings:

1. Open APP-> Click on the bottom left touch button-> click on lock APP

2. Turn on the automatic switch

Settings for Jinli’s phone:

1. System Manager-> green background-> process whitelist-> select “Add application to whitelist”can be

Other phone settings:

1. Find self boot management in your phone’s settings or security center

2. Find and license the APP